




Telehealth services are available in all 50 states.

Complete the intake process by answering a quick medical questionnaire about your health and weight loss goals, providing a BEFORE photo and verify your identity by uploading a photo ID

Connect with one of our medical specialists for a consultation and evaluation to determine medical necessity. No need to wait weeks or months to get an appointment, speak to one of our medical providers at your convenience via our HIPAA compliant telehealth platform.

Medication is shipped to your door. Once your prescription is approved, your medication is dispensed by a pharmacist and shipped directly to your door.

Ongoing Support. We regularly check in with you to make sure you are getting the most out of your medication. You also have access to chat with our support team to ask questions at any time!
We offer telehealth in all 50 states. Book your free consultation to get started.
We offer telehealth in all 50 states. Book your free consultation to get started.
Yes. Your medical data and order history can only be viewed by our medical team and prescribers. You can view our Privacy Policy for more information.
If you're an eligible candidate for the weight loss treatment, our medical team will issue you a private prescription. You don't need an existing prescription to use True L.I.O.
If you are deemed a non-candidate for a particular weight loss treatment, you will be refunded in full.
True L.I.O. does not have any hidden fees. Telehealth visits, health check-ins, prescription (if approved), medication, and delivery are included with your purchase.
All prescriptions are shipped and filled from an accredited US pharmacy. Your medication is shipped in a small box with ice packs and should arrive within 5-7 days from the time your prescription is written. Shipping confirmation and tracking will be provided. Please keep up to date on your package's tracking so you can refrigerate the medication upon arrival.
*We cannot ship to the following states: AL, AR, CA, HI, IN, KS, MI, MN, NE
If you have any questions around shipping, please call or email us at support@truelio.health or call us at (305) 918-2541.
Prescription medications cannot be returned or refunded once a provider has issued the prescription or the pharmacy has processed, dispensed, or shipped it - pharmacy safety law does not allow re-dispensing. A prescription order can be cancelled only before a prescription is issued AND before the pharmacy begins processing. Unopened non-prescription products may be returned within 14 days of receipt for store credit (return shipping is the customer's responsibility; email info@truelio.health first for return authorization). Opened products or broken seals cannot be returned. Damaged, defective, or incorrect items: email photos to info@truelio.health within 48 hours of delivery. In-person services are non-refundable once rendered; appointment deposits are refunded when cancelled 24+ hours ahead.